Help Center

Orders are processed within 3-5 business days, then shipped via USPS, UPS, or FedEx depending on your location and order size. Delivery typically takes 3-5 business days once shipped.

Yes! We offer free U.S. shipping on all orders over $150. This offer is automatically applied at checkout. (Note: limit of 6 wax boxes per order.)

Once your order ships, you’ll receive an email with a tracking number and shipping carrier or you can visit our order tracker page . If you don’t see it within 3 business days, check your spam folder or contact us directly.

We can update your shipping address within 12 hours of your order being placed. After that, we may not be able to modify the address due to processing speed. Please double-check your info at checkout.

At this time, we do not offer express shipping by default. If you have an urgent order, contact us before checking out and we’ll do our best to accommodate your needs.

If you placed multiple orders within 24 hours and want them combined to save on shipping, contact us immediately with your order numbers. We'll do our best to consolidate them and refund any extra shipping cost.

We accept all major credit and debit cards (Visa, Mastercard, AMEX, Discover), as well as PayPal, Shop Pay, and Apple Pay.

Yes! We offer Shop Pay Installments, and you may see options like Afterpay or Klarna during checkout, depending on your location and cart total.

Discount codes must be entered at checkout. We are unable to apply codes retroactively once an order has been processed.

We begin processing orders quickly to ensure fast shipping. If you need to cancel or change an order, please contact us within 12 hours of placing it. After that, we may not be able to make changes.

After checkout, you’ll receive a confirmation email. Once your order ships, you’ll get a tracking number via email. You can also log in to your account on our website to check your order status.

Please contact us within 3 business days of receiving your order. We’ll correct the issue promptly with a replacement, store credit, or refund — whichever is appropriate.

Due to the nature of candle and body care ingredients, all sales are final. However, if your product arrives damaged or incorrect, we’ll make it right — just contact us within 3 days of delivery.

We take packing seriously, but sometimes accidents happen. If your item is damaged in transit, please send photos and your order number to our support team within 72 hours of delivery.

To maintain the safety and quality of our products, we do not accept returns on unused items. This helps us ensure product integrity for every customer.

If a refund is issued, it will be processed within 5–7 business days, depending on your payment method and bank processing times.

Use the Contact page on our website or email us directly at sales@tlodistro.com with your order number and concern. We aim to reply within 24–48 business hours.

We serve candle makers, body care brands, DIY creatives, and small business owners looking for premium, accessible supplies to fuel their growth and creativity.

Yes! Many of our ingredients, including soy wax, soap bases, butters, and oils, are natural and/or vegan-friendly. Be sure to check product details for specifics.

Join our email list and follow us on Instagram and Facebook at [@tlodistro] — we post exclusive deals, tips, and new arrivals weekly.

Absolutely. Our supplies are designed for makers and brands. Whether you're selling candles, body butters, soaps, or wax melts, we’re here to help you scale.

Yes, but always test your formulations. Our soap bases, butters, and oils are cosmetic grade and suitable for body products. We recommend small-batch testing for every new formula.

Yes! We love partnering with makers, educators, influencers, and small business owners. Email us at wholesale@tlodistro.com or DM us on Instagram to start the conversation.